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ShoeMall: Products & Services

ShoeMall is a store that specializes in selling shoes for men, women and children. They offer boots, casual shoes, and athletic shoes. They also offer apparel, bags and accessories. They offer brands such as Apple Bottoms, Puma, Reebok, Timberland, Crocs, Dockers, Dr. Martens, Ed Hardy, Fergie, Skechers, and many more.

ShoeMall: Company Background

ShoeMall has over 100 years of experience in the shoe business. They were founded in 1904. Their headquarters is located in Chippewa Falls, WI. The president and CEO of ShoeMall is Daniel J. Hunt. They have customer service representatives available for customer service by telephone or email from 6am to midnight CST, 7 days a week.

ShoeMall: Customer Feedback & Reviews

Overall ShoeMall has great reviews. However, there were a few customers that were unhappy with the quality, delivery times, and customer service. One customer said, "The shoes were cheaply made and paper thin. Size ran very small and tight.". Another customer said, "The product itself appeared to be dirty and used. I was told a pre-paid return shipping label was on its way to me but after weeks (including checking with customer service AGAIN and being assured it was on its way) I still haven't seen it.".

Otherwise, most of the customers are happy. They like the pricing, the quality, the fit, and the customer service. One customer said, "This was my second purchase in 2 weeks. Items were delivered on time. Products were perfect and exactly as described. I recommended ShoeMall to several of my friends and family." Another customer said, "The pricing and size availability was excellent. It is important that when you receive merchandise the packaging is in good condition and when I received my boots they were perfect. Thank you keep up the good work.".

ShoeMall: Business Credibility & Trustworthiness

ShoeMall is a Better Business Bureau accredited company since May 17, 2005. On the BBB rating scale of A+ to F, the BBB has given ShoeMall a rating of B. They have had 20 complaints in the past 3 years and 10 complaints in the past 12 months. All of the complaints are closed. Most of the complaints were regarding problems with the products or services.

ShoeMall: Website Popularity & Google Ranking

Alexa traffic ranker shows ShoeMall ranks 64,743 globally and 11,398 in the United States. They have a reputation of 949 sites linking in. Visitors view an average of 5 pages per day. This site is viewed mostly by college educated females between the ages of 55-64.

Google PageRank gives ShoeMall a rating of 4 out of 10 possible points.

ShoeMall: Social Media Presence

ShoeMall has a Facebook page with 43,758 likes. They showcase their products on this page. They have a Twitter with 2,918 followers. They have a Pinterest page. They have a blog called the "Shoe Diaries". They offer articles on the newest trends. Lastly you can sign up for the Newsletter. You can find the sign up at the bottom right of the main page of the website.

ShoeMall: Website Security & Safety

ShoeMall collects personal information for business purposes. They do not share any personal information prior to allowing the customer to opt out. Please see the privacy policy for more information.

ShoeMall is Norton Secured powered by VeriSign. They are McAfee Secure and tested daily. They use SSL (Secure Socket Layer) technology to ensure personal information is encrypted before being transmitted over the internet.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently have no known viruses associated with this site.

ShoeMall: Pricing & Packages

ShoeMall is priced competitively for the items they sell. When comparing ShoeMall to other companies that sell the same products I found that they were priced averagely. Some companies sell the same items for less than ShoeMall, some companies sell the items for the same price as ShoeMall, and some companies sell the items for more than ShoeMall.

ShoeMall: Shipping Rates & Policies

Shoe Mall offers the following shipping methods:

  • Standard Shipping - delivered in about 7-10 business days and the cost is free
  • Priority Delivery - delivered in about 3-5 business days and costs $15. per order
  • Express Delivery - delivered in about 1-3 business days and costs $25. per order

All international orders are shipped by

ShoeMall: Payment Methods Accepted

ShoeMall accepts payments via credit card (Visa, MasterCard, American Express, and Discover), PayPal, Bill Me Later and Gift Certificates. If you do not have a credit card you may use PaidByCash Virtual Card. You can find this at over 60,000 neighborhood locations. They do not offer any other payment methods at this time.

ShoeMall: Returns, Refunds & Exchange Policy

ShoeMall has a 100% customer satisfaction guarantee. If you are not completely satisfied with the purchase, you may return it within 365 days for a refund or exchange. The customer is responsible for return shipping. The customer must contact customer service for a shipping label. The return form that is located on the back of the packing slip must be completed and sent back with the return.

ShoeMall: Product images & screenshots
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Save Up To 40% + Free Shipping On All Order @ ShoeMall (expires in 16 months)
Save Up To 40% + Free Shipping @ ShoeMall (expires in 16 months)
Get 25% Off Orders $25+ @ ShoeMall